Customer Review

We got very lucky with the Northern Lights and although we didn't see any for the first 3 nights the last night gave us an amazing display. The best daytime activity by far was the Husky sledging.  I thought the help and information given for the ever-changing covid travel rules was brilliant. Very clear and helpful.

I would just like to say thank you for all your support enabling us to visit Finland. We were very concerned about travelling due to covid and the restrictions enforced in Finland during our stay. However we had an absolute wonderful time, the hotel did everything possible to make our stay safe and very enjoyable. I can honestly say this was once of our most memorable holidays and I cannot recommend it enough. The huskie ride, ice hole fishing, driving a snowmobile were just fantastic, but I feel being left to ourselves to walk through the woods and ski on the frozen lake were just the best. Not forgetting seeing the Northern Lights twice was a bonus. We would certainly like to book a holiday with your company again in the future.

What was the most memorable part of your holiday? The whole experience was absolutely magical. The office team were really helpful and happy to answer all questions. The team are Korpikartano were equally as keen to help to ensure we got the best experience. Did you find our travel experts knowledgeable and helpful? Did you get all of the information you wanted in your quote? Yes and yes. They were brilliant at keeping us informed as to travel requirements considering the speed that things were changing with Covid testing. Is there anything you believe we could do to improve this holiday? Don't think so - it was easily our best holiday ever!!! Getting me a job at Korpikartano as a guide for next winter would be a good starter.... Any further comments or feedback you would like to provide? Simply perfect from the rustic charm of the accommodation, to the knowledge of the guides, to the friendliness of all the staff, to the fantastic location - perfect!! Thanks for arranging it all

It was wonderful to leave the UK for a short time. I was particularly impressed at the wonderful effort put into getting the Lateral Flow Tests to the airport so we were able to be compliant with the Government requirements for returning to the UK. In Finland, I loved the enthusiasm and commitment of all the team at Menesjarvi.  It was a beautiful place and I felt so lucky that I was in such a remote and beautiful place and could enjoy the lake without running into lots of other tourists.  All the activities were brilliant fun, the kit was great as was all the equipment.  Mika did a brilliant job at explaining the Aurora and helping me to take photos. All my questions were answered. I thought the packing list etc was invaluable - really helpful detail about the layering up. I took the right kit! Really impressed as I've already said by the fact that the company organized the Lateral Flow Tests to be delivered to the gate at Heathrow just before we left (1 less worry). Thank you for enabling me to celebrate my 60th birthday abroad during these difficult covid times!  It is great to think that I spent my 40th in Peru, 50th in Guatemala and 60th in Finland!

Myself and my partner booked our holiday with the Aurora zone to celebrate our 30th Birthdays, from start to finish we were given excellent service, faultless to a tee. We sent out many queries about the holiday and the team give us swift responses, we were extremely impressed with how quick they responded . The Aurora zone also helped us with extra bookings we had requested such as the sauna and jacuzzi, the team were always available to help and no question or request was no bother to them, an absolute five star service and the sort of customer service that you don't see very often! When we started our holiday in London the covid guidelines changed which resulted in us needing to test whilst we were way. I was so scared and worried about how we were going to get a test whilst being away, but within 20 minutes of the change in rules the Aurora zone contacted us to inform us that they would arrange for tests to be delivered to the airport for us and to focus on enjoying our holiday, this sort of service again gave us the reassurance that we could indeed enjoy our magical holiday. Upon check in there was tests waiting for us, which made the stress disappear. We are so grateful that the Aurora zone took the stress away from us so that we could enjoy Lapland, it was the most magical holiday we could have ever wished for with a surprise proposal at the end, so myself and my fiancé would like to thank the Aurora zone for best holiday and we now have the most amazing memories to look back on , we will defiantly book with Aurora zone in the future!

What was the most memorable part of your holiday? Husky sledding through Lapland was by far the most memorable and magical experience Were there any particular guides or staff member who stood out to you and made a real difference during your holiday? The barman made us lovely mulled cocktails that weren’t on the menu (he added alcohol to a mulled juice drink- but we loved it!!) Did you find our travel experts knowledgeable and helpful? Yes they were extremely helpful and I was very impressed How would you rate our after-sales support? Amazing! We had a document that told us everything we needed to know including how to dress in the cold weather and we would have been lost without it. It was all amazingly helpful

The accommodation, the area, the people, the experiences it was all fantastic! All the people I had communications with were so helpful and always answering my queries promptly. In particular, who on the 6th Dec, went out of her way to help me source the last minute lateral flow tests we needed to take with us (that had been sprung on travellers by the Government 24 hours before!)and calling me back to check i was ok and had everything sorted. They were all kind and helpful. All the staff we had contact with were lovely. From the reception staff, housekeeping, the waitresses and guides, they were sofriendly, kind and helpful.