Customer Review

Excellent hotel, staff, knowledable and enthusiastic guides, great equipment to keep us warm and able to enjoy the cold trips during day and night time. Well run and smooth from start to finish. Would recommend to anyone.

Aurora Hunting both snowmobile and camp. Why, because we saw the lights. After that Dog Sledging was the best.

The Wilderness Hotel Inari was excellent, the food was excellent, the staff were very good and helpful, all the activities were very good, all the guides were very knowledgeable and interesting and very helpful, the transfers from and to the airport worked well, and to top it all we saw the Aurora the last 4 nights we were there. What more could you ask?

We found everyone at the hotel very friendly and helpful

Fantastic local activity guides. Really enthusiastic & helpful.

The Wilderness Hotel Inari was exellent, the food was exellent, the staff were very good and helpful, all the activities were very good, all the guides were very knowledgeable and interesting and very helpful, the transfers from and to the airport worked well, and to top it all we saw the Aurora the last 4 nights we were there. What more could you ask?

The 20km husky safari and aurora camp were both very well run and enjoyable. The guides were knowledgeable and engaging. The description for both activities was accurate. I enjoyed that the hotel planned the aurora camp on the day were the sky was the clearest.

Overall a very enjoyable holiday Excellent customer service

All great. Both husky rides and snowmobiles were good. As were the aurora hunting and the dip in the ice river was great!

We all enjoyed the holiday hugely. Highlights were the location itself and the guides with their knowledge and friendliness.

Overall the holiday and whole experience was wonderful. We had wanted to visit Lapland for many years and this trip met and exceeded our expectations on this magical place. The hotel was wonderful with the accommodation, food and staff all excellent.

Snowmobiling was incredible. It was a -20, blue sky day and having snowed continually for 2 days before the tracks were covered so tracking through deep snow in the forest was incredible. We were a child free group with excellent guides, which made for a super day!

Nina welcomed us beautifully upon our arrival. My partner's dietary requirements were well looked after. The hotel facilities were great. All of the staff were professional, friendly and helpful. Especially the activity guides - they were amazing and just wanted everyone to have a great experience. The food was great. The rooms and facilities were great.

We enjoyed all the activities but the most exileratiing was the dog sledding. The noise and excitement of the dogs before they got going and the silence when they were running- fabulous. We took our family away to celebrate our 40th wedding Anniversary and we were not disappointed. Flowers, chocolates and Prosecco in the room for us when we arrived. A lovely touch. Thank you

An amazing adventure which was extremely well organised and will give us memories to cherish forever. We felt very well looked after by everybody at the hotel and the guides were wonderful people to learn from and share our experiences with. I would recommend this to anyone - it will easily go down as one of the best trips we've ever taken and will take some beating. Unfortunately, we never met our rep but we did have useful paperwork when we arrived from Ben and maybe we were just having such a good time to worry or have any need to speak to him. any time we had a question or needed anything the staff at the hotel were always there to help. Seeing the Northern Lights on our last night as part of the Night Snowmobiling Trip was something I will never forget and will never be replicated, it was an incredibly unique experience! But the Gentle Snow Booting during an afternoon was arguable just as enjoyable for very different reasons. Thank you to you and the staff at Muotka for an amazing Honeymoon! It was everything and more than what we hoped for. The chocolates, Wine, card and rooms were the extra special touches which made it really feel like a Honeymoon! Thankyou!

Excellent trip! Very well organised. Will highly recommend!

Fantastic holiday, staff at Aurora Zone and Apukka Resort were always friendly and helpful. We loved the snowmobiling, it was fun being able to drive them and getting out into the wilderness. Also loved the husky sleigh, the dogs were so friendly and keen to get going, my husband took to driving like he'd done it all his life and I loved sitting in the sleigh and seeing all the beautiful scenery - a perfect combination! The reindeer sleigh at night was magical - snug in our blanket enjoying the peace of the forest. It's difficult to chose between them, they were all very special.

The activity guides were wonderful. They worked such long hours not finishing till after midnight and were always cheerful. They were so knowledgeable and helpful and always made sure no one was left behind.

Sledging using the free sledges and husky sledging were great!

We had a fabulous holiday, it was really special and full of memorable moments. We will definitely be going back sometime.

We have been to two other resorts in Finland with very similar packages (booked via you and Artisan) both of which were very good in their own respect. This package at Nellim was excellent all round. The guides all had their own destinations at different locations on Lake Inari all were friendly, helpful and interesting. The organisation was perfect - you're given an allotted time to get your winter clothing, notice boards have the following days excursions with names in the group and the guides name, all the excursions start from or very close to the Hotel. The room was neat, tidy and warm with under floor heating (very helpful for drying damp clothing) Good hanging space for the oversuits. Washroom with shower. Beds comfortable and warm even when -26c outside. The reception always had friendly staff, infact all the staff were friendly and helpful. The rep was waiting at the airport she gave us a informative chat on the journey to the Hotel. The buffet system for meals was very good and we always had a table available. Plenty of areas in the main building to relax throughout the day with free Tea coffee and WiFi. Everywhere was always clean and tidy. When the sad day of departure loomed, the pick up times and names were on the notice board the evening before. Our departure was at 6:20am, breakfast is normally served at 8:00am to 10:am but there was a full breakfast buffet open for us at 6am. The Holiday was over all to quickly but we had an amazing time and I'm sure well go back to Nellim. Thank You Peter Baxter and Penny Whiteman

Fantastic holiday. Excellent organisation. Activities were very well run with friendly and informative guides. Topped off by an amazing show of the Lights on the final night.

From the moment we enquired on the telephone to heading home it was the best holiday we have had. Every organised day and night was well planned and the guides were brilliant, certainly not a short adventure for each event. The log cabin I fulfilled my dream of diving in the snow after our own sauna! The under floor heating ensured clothes where dry for the next adventure also, perfect for us as we our not hotel people. On Daniels Birthday we had the amazing husky day with a surprise birthday cake. In the evening we headed to a remote camp over the big lake to wait for the aurora. Jonny our guide made a great fire and we then saw the aurora, what an amazing day, what a memory. So pleased we had a recommendation for your holiday.

The snowmobile safari to the fells was the most fun as the other participants were very friendly and the guide Simon was exceptionally friendly and knowledgeable and really made the trip a memorable experience.

The accommodation is first class - nothing is to much trouble for them, It is a little gem situated in Abisko. The staff are so friendly and helpful and the food is to die for - a three-course meal every evening - 5-star quality, along with the choice for breakfast. We are also very pleased with The Aurora Zone for arranging this trip.

Fantastic service from start to finish. Booking office staff very knowledgeable and helpful. Loved our perfect accommodation in the panoramic hut surrounded by a beautiful forest setting. Food was fabulous. This was one of my favourite holidays ever. All the staff were so friendly and welcoming. Loved Finland.

Husky adventure. We are not dog lovers and assumed we would be transported for most of the trip. However, the local guide was excellent and taught us how to mush the sledges all the way ourselves. Quite challenging with much concentration needed, but the dogs did most of the work and it was really exhilarating and fun, despite stinging snow in my eyes at times! As an extra time filler, we paid for ice fishing, which was excellent, particularly with such a good guide (Norah). Recommended. Very happy we upgraded to cabin. Very comfortable and lovely views of the stars. Winter weather gear also very good quality and necessary.

The only thing we missed were the lights, so I guess we'll just have to come back!!

We booked our holiday at quite short notice and relied on the advice given by Graham. We were not disappointed as Brandon Lodge exceeded our expectations. Everyone we came in contact with did their very best to make it a very special experience. A special thanks to Graham for his help and advice when organising the trip. Thanks also to Goran an his team for making our visit so special. Goran even took us into Lulea one of the days - an unexpected treat. We will definitely consider you company when making future trips.

Thank you for all the prebooking support that you provided. The accommodation and activities were fabulous. The staff and guides couldn't have been more helpful. Katrina was there every day to check in on us and help with any questions we had. We've already sent your details out to a number of friends who have asked about our trip. We'll definitely be back with our families at some point in the near future.